01No purchases on this website
MercanWorks.dev currently processes no orders or payments. This notice explains the route for any relevant game-platform purchase and the rights that must be observed when paid digital content is offered. The contracting seller is identified on the offer and receipt.
02The 14-day withdrawal period
For covered EU/EEA distance contracts for digital content, consumers generally have 14 days from conclusion of the contract to withdraw without giving a reason, subject to the legal exceptions. To exercise an applicable right, send a clear statement to the contracting seller before the period expires. A store’s voluntary refund policy is additional to mandatory rights.
03Immediate digital supply
For paid digital content not supplied on a physical medium, the withdrawal right can be lost only when the legal conditions are met: supply has begun with your prior express consent to start during the withdrawal period, you acknowledge that this loses the right, and the required confirmation is provided on a durable medium. Simply installing, opening or using a product does not replace these conditions. Separate rules apply to services and subscriptions.
04Defects and failure to supply
Loss or expiry of a withdrawal right does not remove rights where digital content is not supplied or does not conform to the contract. Depending on the legal conditions, you may be entitled to correction, a price reduction or contract termination and a refund. Unauthorised or duplicate charges should be reported promptly to the billing provider and, where relevant, to us.
05How to request help
For a platform purchase, use the order history or refund route of the platform on your receipt: Google Play refunds or Apple refunds. You may also write to info@mercanworks.com with the game, date, platform, order reference and problem. Do not send passwords or full card details. Contacting us does not waive a statutory deadline or prevent you contacting the seller directly.
06Reimbursement
Where we are the contracting seller and a valid statutory withdrawal applies, reimbursement will be made without undue delay and within 14 days after we are informed, using the same payment method unless you expressly agree otherwise and without a reimbursement fee. Store-billed transactions are handled by the responsible platform under its process and applicable law.
07Optional model withdrawal notice
To: MERCANWORKS OÜ, Paavli tn 5a/1, Põhja-Tallinna linnaosa, Tallinn, Harju maakond, 10412, Estonia; info@mercanworks.com.
I hereby withdraw from my contract for the following digital content/service: [identify the purchase].
Ordered on: [date].
Order reference: [reference].
Consumer name and address: [your details].
Date: [date].
Signature: [only if sent on paper].
You may use this text or any other clear statement. Send it to the actual contracting seller.
08Unresolved complaints
Where we are responsible for a written consumer complaint under Estonian law, we aim to resolve it promptly and provide the required response within 15 days; if more time is justified, we will explain the reason and proposed timescale. Eligible disputes may be submitted to Estonia’s Consumer Disputes Committee via TTJA, or your competent local body. The former EU ODR platform closed on 20 July 2025 and is not a complaint channel.